Shipping and Postage Info

 

Despatch Times
I aim to despatch within 48 working hours of order. (Monday to Thursday).
Despatch does not take place on a Friday, Saturday or Sunday due to parcels having to sit in the sorting office over the weekend. 

Postage 
Small Items 
Under 60cm Tall 
All items that can be packed in boxes less than 60cm tall will be sent via Royal Mail Tracked48. Delivery updates will be sent to the email address and phone number provided at time of check out. During colder weather a free of charge heat pack will be added to orders. 

Large Items 
Taller than 60cm 
Items which are larger than 60cm tall will be sent via courier. My preferred courier is UPS. This is a next working day delivery service. 
Delivery updates will be sent to the email address and phone number provided at time of check out. 

NOTE: Courier shipments are booked for a Monday pick up. For items to arrive on a Tuesday. Courrier shipments only take place once a week unless there is high volume, in which case an additional pick is booked for a Thursday. 

Delivery Address 
Please ensure the delivery address is correct at time of ordering. Addresses cannot be changed once and order has been placed. The address your order will be shipped to will be exactly as it is shown on your order confirmation. 

Packaging

All parcels are sent with recycled materials, or materials that can be recycled. 

Any plastic sleeves used to cover plants during shipping are those that I have received from growers. No new plastic sleeves are purchased. 

Any bubble wrap or box filler made from plastic is also recycled and has come from stock shipments sent to me. 

If pre-used materials are not available or suitable for use, your order will be wrapped and packed in eco-friendly materials. All of which can be placed in a domestic recycling bin.

NOTE: Where possible I re-used cardboard boxes. This means that your order may arrive with another companies branding on the outside.