Pretty Cactus Plants, based in Brooke is looking for a friendly and proactive Retail Sales Assistant to help customers identify and purchase products they desire. Sales Assistant duties include but are not limited to; helping with customer enquiries, selling, restocking and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximisation.

Busy periods in the shop include Saturday and School Holidays and the ideal candidate must be able to work these.

The role will include alternate Saturday working in the concession in Jarrold, Norwich. The ability to be able to travel to Brooke and Norwich is essential. Flexibility to help cover holidays of other members of the team during the week will also be required.

The role will be based on a 0-hour contract and hours will be advised in writing with no less than 1 weeks’ notice. Flexibility is a must with the role as shifts can change due to incoming stock deliveries, holiday cover and during busy periods in the store.

The role will include:

  • Front of house
  • Ascertain customers’ needs and wants
  • Answering face-to-face customer enquiries in store
  • Welcome and greet customers
  • Manage point-of-sale processes
  • Tidying and cleaning of stock and in the shop
  • Maintain a fully stocked store
  • Helping with stock deliveries and checking in new products
  • Picking and packing of online orders
  • Keep up to date with product information
  • Accurately describe product features and benefits
  • Follow all companies’ policies and procedures
  • Other adhoc duties as outlined by the business owner


  • Friendly and outgoing with the willingness to go the extra mile to help the customer
  • Organised with the ability to self-prioritise tasks
  • Proactive nature and can undertake tasks without direct instruction
  • High level of attention to detail to ensure the shop is looking tip-top at all times, as well as ensuring all details on online orders are correct before shipping
  • Proven working experience in retail sales
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic administration skills
  • Knowledge of houseplants, their care and where they are best suited in the home as this is a question asked often in store

Personal attributes

  • Must be 18 or over for insurance purposed as some lone working will be required in the store
  • Full driving license
  • Good maths and literacy skills

Please apply via email with a covering statement and your CV to